Paysoft is a third-party transaction-processing service provider that processes payments and debit orders for companies making use of our platform.

Should you have a query around a debit order transaction on your account that you believe has been processed by Paysoft, then we will do our best to provide you with the information you will need to connect with the corresponding party to the transaction.

This will also apply if you have had funds transferred into your account via a Paysoft-enabled transaction that you cannot match.

Simply complete the form below and one of our support team will look up the transaction details on our system to confirm that Paysoft was used to process the transaction and, if so, to send you the details you need to query the transaction.